Q: CAN I COME WITH EXTERNAL HELP (COACH, RIGGER, ETC)?

Absolutely possible! Calendar reservations must indicate the name of the participant who is reserving, the number of participants joining, as well as the point reserved. Note that sessions with coach must be booked under the ''Coaching'' service

Question 1

WHAT ARE THE DIMENSIONS AND FLOOR PLAN?

Accepted Answer

Ceiling height: 21 feet (Other dimensions to come)
Studio Plan:

Question 2

WHAT AREAS ARE DEDICATED TO AERIAL TRAINING?

Accepted Answer

With rigging points: Point A (static)/ Point B (static) / Point C / Point D 
Aerial points bookings are limited to a maximum of 2 hours. per point.

Question 3

IS THE WARM-UP INCLUDED IN THE SESSION?

Accepted Answer

We ask artists to come only at the time of the reservation (and not in advance to warm up).

The warm-up and the disinfection time after your training are to be done during the rental period.

Question 4

CAN I COME WITH EXTERNAL HELP (COACH, RIGGER, ETC)?

Accepted Answer

Absolutely possible!
​
 Calendar reservations must indicate the name of the participant who is reserving, the number of participants joining, as well as the point reserved. 
Note that sessions with coach must be booked under the ''Coaching'' service

Question 5

CAN I TRAIN IN A GROUP ?

Accepted Answer

Reservations on the calendar must indicate the name of the participant who reserves, the number of participants joining, as well as the point reserved.​
A reservation for a group cannot exceed 5 people per point.

Question 6

HOW TO BOOK YOUR SPACE?

Accepted Answer

* No one will be admitted without a reservation.

To avoid increased traffic, you can book your space online. If you are not already a member, you must register!

You can book under the Studio-Space tab via this link:

1) choose a service; Open training / Coaching / Space+Gear / Private booking..

2) choose your time.

3) choose a plan or pay per session.

You can also manage your reservations from your online account.

If you need help contact: administration@kalabanteproductions.com

The reception is at: 7996 17th avenue Montreal, QC, Canada H1Z 3R3

Question 7

HOW TO MAKE A PAYMENT?

Accepted Answer

1. Credit/debit cards, when booking online.

2. Interac transfer, indicating the session for which you are paying to: administration@kalabanteproductions.com * Use the code: Cirque

3. Pay in Person, at the Studio: 7996 17e Ave, Montreal, QC H1Z 3R3

* If no one is present at Reception, you can leave your payment in a sealed envelope indicating your name and the session for which you are paying.

* Notify your receipt request in writing to: administration@kalabanteproductions.com

Question 8

HOW TO CANCEL YOUR BOOKING?

Accepted Answer

In case of cancellation, we ask that you do so before the start of your scheduled session, in order to make room for other artists to practice.

We invite you to cancel yourself via your online account.
​
 In the event of a planned absence, reservations must be removed from the calendar, otherwise a $10 penalty will apply in the event of non-compliance with the cancellation conditions. 
Delays of more than 20 minutes will not guarantee your access to the reserved point.

Question 9

WHAT IS THE HEALTH PROTOCOL OF THE STUDIO?

Accepted Answer

According to the recent rules issued by Public Health:

You will find all the information here. 
Please read it before visiting the site.
​
HEALTH INSTRUCTIONS:
​
When entering the studio, disinfect your hands with the antiseptic gel. 
The equipment used during your session must absolutely be disinfected and put away when you are no longer using it.
The mask is recommended for people with fragile health.

Question 10

DURING YOUR FIRST VISIT ...

Accepted Answer

On the day of your first visit, please arrive 15 minutes before your training period to ensure time for reading and signing off (If not already done by email), familiarization with the places and first use of the aerial hook-up (if applicable).

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